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Shipping and delivery
We ship from two European warehouses to serve our customers across Europe. Your order may be dispatched from our main warehouse with UPS or from our secondary warehouse with DHL. The applicable shipping cost is calculated automatically and shown in your cart and at checkout before you confirm your purchase.
01
MAIN WAREHOUSE
Delivery with UPS
For orders dispatched from our main warehouse, shipping is based on the order value and destination.
European destinations · orders below €60€5.99
European destinations · orders from €60Free
Non-EU European destinations · orders below €60€10.99
Non-EU European destinations · orders from €60Free
02
SECONDARY WAREHOUSE
Delivery with DHL
For orders dispatched from our secondary warehouse, shipping is based on parcel weight and destination. The UPS free-shipping threshold does not apply to these DHL shipments.
| Destination | Up to 28 kg | Over 28 kg, up to 40 kg |
|---|---|---|
| Germany | €6.99 | €19.00 |
| France | €10.60 | €19.00 |
| Italy | €12.80 | €19.00 |
| Spain | €12.80 | €19.00 |
| Other eligible European destinations | €12.80 | €19.00 |
No surprises at checkout. The final shipping options and charges depend on the products in your order, their dispatch warehouse, parcel weight and delivery address. Any applicable delivery charge is displayed before payment. Orders dispatched from different warehouses may arrive in separate parcels.
Delivery times
Estimated delivery times are shown during the purchase process. They may vary according to the dispatch warehouse, destination, selected payment method, public holidays, busy periods or circumstances beyond our control. Parcels belonging to the same order may be delivered at different times.
We recommend providing a phone number with your order so that the courier can contact you if needed.
When your parcel arrives
Please check that the number of parcels matches the delivery documentation and that the packaging is intact. If you notice visible damage or signs of tampering, report them to the courier at delivery and contact our customer service team.
Failed delivery or incorrect address
Please enter a complete, accurate shipping address and ensure that someone is available to receive the parcel. If delivery fails because of an incorrect or incomplete address, an uncollected parcel or another circumstance attributable to the recipient, additional storage, return or reshipping costs actually incurred may apply. We will contact you if a returned parcel needs to be shipped again.