General Terms and Conditions of Sale

1. Scope of these terms

These terms apply to distance purchases made on the website by consumers and customers buying in the course of their business or professional activities. Provisions specifically concerning consumers apply only to individuals buying for purposes outside their trade, business, craft or profession.

Applicable law governs any matter not covered by these terms. Nothing in these terms limits consumers' mandatory legal rights.

2. Products and prices

Each product's essential features are described on its product page. Images are illustrative. For ingredients, allergens, directions for use and warnings, please also check the label on the product delivered to you and read it carefully before use.

Prices are displayed in euros. The final price, applicable taxes and any additional charges are shown before you confirm your order. Changes to prices subsequently displayed on the website do not alter the amount of an order already concluded.

3. Placing an order and formation of the contract

To make a purchase, select your products, review your basket, enter the requested details and follow the checkout steps to confirm the order. Before submitting it, you can review and correct the information entered and see the total amount payable.

Submitting an order constitutes a request to purchase. An automatic acknowledgement of receipt does not, by itself, guarantee product availability. BODY NUTRITION will inform you that your order has been received and accepted according to the confirmation process actually used by the website.

Where a minimum order amount applies, it is shown in the basket before the order is confirmed.

4. Product availability

Availability displayed on the website may change. If a product becomes unavailable after an order is submitted, we will inform the customer promptly. Depending on the circumstances, we may offer a wait for restocking, an alternative product subject to the customer's express agreement, or a refund of the amount paid for the unavailable product. We will not substitute a product without the customer's consent.

5. Payment

The payment methods available for an order are those shown at checkout. Their availability may depend on the order or delivery destination. Any applicable charges are displayed before the purchase is confirmed.

6. Shipping and delivery

Orders may be dispatched from our main warehouse, generally by UPS, or from our secondary warehouse, generally by DHL. Products from the same order may arrive in separate parcels or at different times. Available delivery options and charges are calculated automatically and displayed at checkout before payment.

Delivery estimates provided during checkout depend, among other things, on product availability, the dispatch warehouse and the destination. A delivery time of 48–72 hours is not guaranteed for every order.

On delivery, we encourage customers to check the outside of the packaging and the number of parcels and to report any visible issues promptly. Failure to note a reservation with the carrier does not remove rights under the legal guarantee of conformity.

7. Incorrect address, failed delivery and uncollected parcels

Customers must provide a complete and accurate delivery address and reasonably cooperate with delivery. If delivery fails for a reason attributable to the customer, such as an incorrect or incomplete address or failure to collect a parcel after the carrier's notices, BODY NUTRITION will contact the customer to find a solution.

To the extent permitted by law, we may seek only additional storage, return-to-sender or reshipping costs that were actually incurred, can be documented and resulted from circumstances attributable to the customer. No automatic fixed penalty applies. Any further loss will be assessed only where it is legally recoverable and can be proven.

Refusing or failing to collect a parcel does not, by itself, constitute an unequivocal notice of withdrawal. Consumers remain entitled to exercise their right of withdrawal where and when the law provides for it.

8. Consumer right of withdrawal

Consumers may withdraw from a purchase without giving a reason within 14 days of the day on which they, or a third party they have designated other than the carrier, receive the goods. Where products from the same order are delivered separately, the period begins when the last product is received.

To exercise this right, send an unequivocal statement of your decision before the deadline to [email protected]. You may also use the contact form or the statutory model withdrawal form, but neither is mandatory. Your order number and the products concerned will help us process the request; they are not additional conditions for exercising the right.

We will confirm receipt of your notice without delay. Withdrawal does not require our authorisation.

9. Returning the goods

After notifying us of withdrawal, you must send the goods back without undue delay and no later than 14 days after your notice. The deadline is met if you dispatch the goods before that period expires.

Because orders may leave from either of two warehouses, we will promptly provide the correct return address for your order. The direct cost of returning the goods is borne by the consumer, unless BODY NUTRITION has agreed to bear it. You may choose your carrier and should keep proof of shipment.

10. Refunds following withdrawal

If you withdraw from the entire order, we will refund the payments received for that order, including any initial standard delivery charge paid. We are not required to refund additional delivery costs where the consumer expressly chose a more expensive option than the least expensive standard delivery we offered.

We will issue the refund without undue delay and no later than 14 days after we are informed of the decision to withdraw. We will use the same payment method used for the purchase unless another method is expressly agreed and causes no cost to the consumer. Unless we have offered to collect the goods ourselves, we may withhold the refund until we receive them or the consumer provides evidence of having sent them back, whichever is earlier.

If withdrawal concerns only part of an order, any refund of the initial delivery charge will be assessed according to the circumstances and applicable law.

11. Exceptions to withdrawal and condition of returned goods

The right of withdrawal does not apply in cases provided by law. These include goods liable to deteriorate or expire rapidly, and sealed goods that are not suitable for return for health protection or hygiene reasons if unsealed after delivery. Whether an exception applies must be assessed for the individual product; it does not automatically apply to all liquid supplements.

Consumers are liable only for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning. Please pack returned products appropriately. The original packaging, where available, helps us process a return but is not, by itself, a general condition for exercising withdrawal.

12. Legal guarantee of conformity

Consumers benefit from the legal guarantee of conformity provided by Articles 128 and following of the Italian Consumer Code. If a product is not in conformity, consumers may seek the remedies provided by applicable law. This protection is separate from withdrawal because of a change of mind and does not depend on using the return procedure described above.

13. Customer support and complaints

For questions about orders, shipping, returns, products or complaints, email [email protected], use our contact page or call +39 352 019 7123.

14. Tax documents

Tax documents are issued in accordance with applicable law and using the information supplied by the customer. Customers who require an invoice should enter the necessary details accurately during checkout.

15. Personal data

Information about how we process personal data is available in our Privacy Policy.

16. Applicable law and disputes

These terms are governed by Italian law, without prejudice to any mandatory protections consumers may have under applicable law. Disputes involving consumers are subject to the courts determined by the mandatory rules applicable to the case.

For purchases made in the course of a business or professional activity, the courts of Trani, Italy, shall have exclusive jurisdiction where this provision has been validly agreed, subject to any overriding mandatory rules.